Shipping Policy
Delivery Area
Painted Wolf Wines currently delivers within South Africa only.
For customers outside South Africa, please email us – wines@paintedwolfwines.com
Delivery Charges
- Free delivery applies to all orders valued at R2,200 or more.
- For orders below R2,200, delivery charges will be calculated at checkout based on the amount of cases/bottles ordered. Orders of 6 bottles or less are R190.00 per case. Each additional case will be charged at R190 until the free shipping threshold is reached.
- Additional surcharges may apply to outlying, remote, or high-risk delivery areas.
Order Processing
Orders are typically processed and dispatched within 2-3 business days of payment being received and cleared.
Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.
While we aim to dispatch orders promptly, dispatch and delivery timeframes are estimates only and are not guaranteed.
Delivery Timeframes
Once dispatched, delivery generally takes 3-5 business days, depending on the destination.
Delivery to major metropolitan areas may be faster, while deliveries to regional, remote or outlying areas may take longer.
Painted Wolf Wines is not liable for delays caused by:
- Courier network disruptions.
- Severe weather conditions.
- Strikes, civil unrest, or force majeure events.
- Incorrect or incomplete delivery information supplied by the customer.
- Any circumstances beyond our reasonable control.
Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If an order is returned due to incorrect delivery details, failed delivery attempts, or refusal of delivery, additional delivery charges may apply before the order can be re-dispatched.
Delivery instructions may be included at checkout; however, Painted Wolf Wines and its courier partners cannot guarantee that all special instructions can be accommodated and request that you contact us at wines@paintedwolfwines.com with your order details if you have very specific delivery needs.
Receipt of Goods
Ownership and risk in the goods pass to the customer upon delivery to the nominated delivery address.
Please inspect your order upon receipt and report any shortages, incorrect items, breakages, or visible damage within 48 hours of delivery in accordance with our Returns, Damaged Goods & Breakages Policy.
Failure to notify us within this period may affect our ability to investigate and resolve the issue.
Failed Deliveries
Our courier partners may attempt delivery more than once where possible.
If delivery cannot be completed due to the recipient being unavailable, an inaccessible address, or inaccurate delivery information, the order may be returned to us. In such cases, any additional shipping costs incurred for re-delivery may be charged to the customer.
Promotional Discounts and Coupon Codes
Where applicable, coupon codes must be entered during the checkout process before payment is completed.
Discounts, promotional offers, and coupon codes:
- Cannot be applied retrospectively after an order has been placed.
- Cannot be exchanged for cash.
- May not be combined with other offers unless expressly stated.
Painted Wolf Wines reserves the right to cancel or amend promotional offers at any time.
Stock Availability
All orders are subject to stock availability.
In the rare event that a product becomes unavailable after an order has been placed, Painted Wolf Wines reserves the right to:
- Provide a suitable substitute product;
- Offer an alternative vintage where appropriate; or
- Issue a refund for the unavailable item.
Contact Us
If you have any questions regarding your order or delivery, please contact us at:
wines@paintedwolfwines.com
